Terms and Conditions

Welcome to the [cloudtrace] official website. Before placing an order or using any services provided on this website, please carefully read these Terms and Conditions (hereinafter referred to as “these Terms”). By accessing, browsing this website, or purchasing any of our products, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions herein

“Products” refers to the jewelry items displayed and available for purchase on this website

“Order” refers to a purchase offer submitted by you to us for the purchase of products, which has been confirmed and accepted by us

“User/You” refers to any individual or entity who accesses this website or purchases products through this website

Eligibility: You represent and warrant that you have reached the legal age of majority in your jurisdiction and have the full legal capacity to enter into legally binding contracts

Account Information: To complete your purchase, you may need to register an account. You are responsible for ensuring the accuracy and confidentiality of your account information (including email address and password) and for all activities that occur under your account

Accuracy: You agree to provide true, accurate, current, and complete personal information. We reserve the right to update or correct website information at any time and do not guarantee the absolute accuracy of the information

Product Description: We strive to ensure that the product descriptions, images, and specifications on our website are accurate. However, due to lighting conditions during photography, differences in monitors, and the unique characteristics of natural gemstones (including but not limited to color, texture, and inclusions), the actual product may differ slightly from the images. This is not considered a product defect

Pricing: All prices displayed on the website are in [your selected currency] and exclude applicable taxes and shipping costs (unless explicitly stated otherwise). We reserve the right to adjust product prices at any time without prior notice, but confirmed orders will be processed at the price stated at the time of order confirmation

Inventory: All products have limited stock. If a product is out of stock after you place your order, we will notify you promptly and offer a refund or replacement option

Order Process: Placing an order on this website constitutes an offer to purchase the products. The sales contract is only formed when we send you an order confirmation email, indicating our acceptance of your order

Order Error: You are responsible for checking your order details before placing your order. Once an order is accepted, we will make reasonable efforts to fulfill it. We are not responsible for delivery problems caused by incorrect or incomplete information provided by you (such as an incorrect address)

Cancellation Rights: We reserve the right to cancel any order before shipment due to reasons such as product unavailability, pricing errors, suspected fraud, or inability to process payment. If an order is canceled, we will issue a full refund

We accept the payment methods listed on this website (such as credit cards, PayPal, or other electronic payment methods)

Your payment account will be authorized for payment upon order confirmation. All transactions are processed through an encrypted, secure payment gateway, and we do not store your complete credit card information

All content on this website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and series names and product designs such as “Secret Garden,” are the exclusive property of us or our licensors and are protected by copyright, trademark, and other intellectual property laws

You may not copy, modify, distribute, transmit, or use this material for any commercial purpose without our express written permission

This clause, together with the Privacy Policy and the Refund Policy, constitutes the entire agreement between you and us regarding the use of the website and the purchase of products

We reserve the right to update or modify these terms at any time. Any modifications will be effective immediately upon posting on this page. Your continued use of this website constitutes your acceptance of the updated terms