Privacy Policy

Thank you for visiting [cloudtrace]. We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our website and purchasing our products

Information you provide directly: When you create an account, place an order, contact us, or subscribe to our newsletter, we may collect your name, email address, shipping address, billing address, phone number, and payment information

Automatically collected information: When you browse our website, we automatically collect certain information through cookies and similar technologies, such as your IP address, browser type, device information, pages viewed, and time spent on the site

Information from third parties: We may obtain limited information from payment processors (such as PayPal, Stripe) or social media platforms to complete transactions or provide personalized services

We use the information we collect for the following purposes:
Processing and fulfilling your order, including shipping and customer service
We will communicate with you, for example, by sending order confirmations, shipping notifications, and customer support responses
With your consent, we will send you marketing messages, new product announcements, and special offers
We are improving our website, products, and services, and conducting internal data analysis
Preventing fraud and ensuring website security

We will never sell your personal information. We only share information with third parties in the following necessary circumstances

Service Providers: We share your information with trusted third parties who assist us in operating our website, processing payments, fulfilling orders, or providing customer service (they are only permitted to use your information to the extent necessary to provide services to us and are bound by strict confidentiality obligations)

Legal requirement: To comply with laws, regulations, subpoenas, or government requests

Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transferred assets

We employ reasonable administrative, technical, and physical safeguards (such as SSL encryption) to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is 100% secure

Data Deletion Request: You can contact us to request the deletion of your personal data, but this may be subject to legal or legitimate business requirements